Refund Policy

1. Digital Content Purchases

Ayapp provides access to digital video content. Due to the nature of digital goods:

• All purchases are generally final and non-refundable once content has been accessed.
• By purchasing credits or unlocking content, you acknowledge that you are receiving immediate access to digital services.

2. Credit Purchases

• Credits are prepaid and non-transferable.
• Credits have no monetary value outside the platform.
• Unused credits are non-refundable, except where required by applicable law.

3. Exceptions

Refunds may be considered in the following cases:

• Technical issues preventing access to purchased content
• Duplicate or accidental transactions
• Unauthorised transactions (subject to investigation)

All refund requests are reviewed on a case-by-case basis.

4. Requesting a Refund

To request a refund, contact: info@ayappstream.com

Include:

• Account email
• Transaction details
• Description of the issue

Requests must be submitted within a reasonable time after purchase.

5. Chargebacks

• Users are encouraged to contact us before initiating a chargeback.
• Fraudulent or abusive chargebacks may result in account suspension.

6. Processing Refunds

• Approved refunds will be issued via the original payment method where possible.
• Processing times may vary depending on the payment provider.

7. Legal Rights

This Policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Changes to Policy

We may update this Refund Policy at any time. Continued use of the Service constitutes acceptance of the updated Policy.

9. Contact

For questions about refunds: info@ayappstream.com